Learn the app, contact support, understand billing, or protect your private household records.
START HEREFriendly guides for setup and everyday family use.
DIRECT HELPReach us only at support@cartofin.com.
SUBSCRIPTIONSUnderstand store billing and subscription controls.
PRIVATE DATAProtect local records, backups, and recovery secrets.
Please describe the issue, the Cartofin app version if known, your platform version, and the steps that led to the problem.
Do not email passwords, backup recovery secrets, full payment-card information, or household records unless support specifically requests limited information needed to resolve your case.
Cartofin keeps household and financial records authoritative on authorized devices. Clearing app data, resetting a device, or uninstalling can remove its local copy. Before doing so, confirm that a current encrypted backup exists in your Google Drive or iCloud storage or that another authorized synchronized device contains the records you need.
Cartofin support cannot recover a lost backup key or password. If restore fails, keep the original encrypted package unchanged and report the app version, backup format version if shown, error message, and whether the transfer or restore was interrupted. Never send the recovery secret.
For the initial Android release, purchases will be processed through Google Play. Cartofin will not receive your full payment-card details. The planned iOS release will use the App Store’s applicable billing and subscription systems.
